Shops & Me ("Company", "we", "us", or "our") operates the Shops & Me mobile application ("Application") and the website shopsandme.com ("Website"). This Privacy Policy describes how we handle information in connection with our services (together, the "Service").
Information we collect
Information you provide
We may collect the following information when you use our Service:
- Name, phone number, email address and delivery address when you create or update an account.
- Order details such as items ordered, value, delivery instructions and feedback.
- Information you provide when contacting customer support or responding to surveys.
Information collected automatically
- Log data such as IP address, device information, app version and pages visited.
- Approximate location information to show nearby shops and enable delivery.
- Cookies and similar technologies on the Website to remember your preferences.
How we use your information
We use the information we collect for purposes including:
- Creating and managing your Shops & Me account.
- Processing and delivering your orders placed through the Application or Website.
- Communicating with you about orders, support, offers and important updates.
- Improving our Service, app performance and user experience.
- Preventing fraud, misuse or abuse of our platform.
- Complying with legal obligations and enforcing our Terms & Conditions.
How we share your information
We do not sell your personal information. We may share your information with:
- Local vendors – such as restaurants, tiffin centres, bakeries and stores, to prepare and fulfil your order.
- Delivery partners – to pick up and deliver your orders to the correct location.
- Service providers – such as payment gateways, SMS providers or analytics tools who assist us in operating the Service.
- Government authorities or law enforcement – when required by law or to protect our rights, users or the public.
Shops & Me acts as a technology and delivery facilitator. Food is prepared by independent vendors, and your basic order details are shared with them to complete the order.
Data retention
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we will delete or anonymise it in a reasonable timeframe.
Security
We use reasonable technical and organisational measures to protect your information. However, no system is completely secure and we cannot guarantee absolute security of your data. Please keep your account details and OTPs confidential.
Your choices
- You may update certain account information inside the app or by contacting us.
- You may choose to disable cookies in your browser, though some features of the Website may not work correctly.
- You may request deletion of your account by writing to us at the email address provided below, subject to our legal obligations.
Children’s privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective date". We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy, please contact us:
Address: Shops & Me, 28-3-92/3/A/1, Caltex, Bellampalli, Telangana, India – 504251
Tel: +91 8008 210 444
Email: customercare@shopsandme.in